VIP G2G Chauffeured Cars-Limousines-Coaches (VIP G2G) and its associated Operators and Licensees are not common carriers and may refuse to carry any person(s) without giving reason. VIP G2G and each Operator and Licensee is responsible for services provided by it and has no liability for any other services.
It is the hirer’s responsibility to read the FULL TERMS & CONDITIONS closely as confirming a booking confirms you accept and are bound by the TERMS & CONDITIONS.
AMENDMENTS
Any changes/amendments to your booking after confirmation can only be accepted subject to availability. VIP G2G, its Operators and Licensees, reserves the right to charge an amendment fee in respect of any change to your booking, in addition to any other applicable charges in relation to the amendment.
CREDIT CARD AND CABCHARGE TRANSACTIONS
If the transport or service is purchased with a credit card, purchaser agrees to make payment in full when billed or in extended payments in accordance with the standard policy of the issuer of the credit card.
CABCHARGE AND CREDIT CARD SURCHARGE
Credit card service charges are capped at maximum of 5% per transaction, this may apply at the discretion of the local Customer Service Centre at which the service has taken place.
AFTER-HOUR SURCHARGES
A single flat fee of $49.90 (inclusive of GST) per point-to-point booking applies for all vehicle type bookings that begin between 23:00 and 05:00hrs.
If a booking begins prior to 23:00 or 05:00 and continues past 23:00 or 5:00, the trip will incur this charge.
*Certain contracts or previously agreed rate schedules may contain different terms to those listed above. The terms contained within valid and current contracts and/or rate schedules will supersede the above terms with respect to After Hour Surcharges.
PASSENGER AND DRIVER SAFETY
Our chauffeurs reserve the right to choose alternate routes to any location they feel may place themselves, their passenger/s and vehicle in an unsafe situation.
CONSUMPTION WHILST IN VEHICLE
Food & beverages, excluding bottled water, are not to be consumed in the vehicle.
DAMAGE TO VEHICLE INTERIOR AND EXTERIOR
The hirer is responsible for any charges levied by VIP G2G, its Operators or Licensees in respect of any damage caused to a vehicle due to your instructions or any directions you give to the driver or chauffeur. The driver or chauffeur reserves the right to evict any clients from the vehicle due to any inappropriate or unruly behavior. No refund will be offered in these circumstances.
EXTENSIONS & INAPPRIOPRIATE BEHAVIOUR
The hirer is responsible for any charges levied by VIP G2G, its Operators or Licensees, in respect of extra time in the event that changes are made to the original booking either by the customer/organizer or passenger. This includes any extra charges levied where you choose to extend the duration of your booking and/or add additional stops to the original booking.
EXTRA CHARGES
In the event of extra charges or extensions (refer above) the passenger is to immediately pay the extra charge to the chauffeur either prior to or upon completion of transfer. Additional charges can be charged back to your VIP G2G account or your credit card if this was used to secure the booking originally.
INSURANCE
VIP G2G its Operators and Licensees are insured for passenger travel. This insurance is for public liability and NOT travel insurance. Although every effort will be made to ensure the safe keeping of personal property, we do not accept liability for loss or damage of personal items. Please check that you have sufficient coverage for any personal property that is brought onto our vehicles.
LOST AND FOUND
VIP G2G its Operators and Licensees will not assume liability for any lost or misplaced personal property. In the event the customer leaves personal items in the vehicle VIP G2G its Operators and Licensees shall try to deliver any items back to the Customer at their expense or the item/s may be collected from our Customer Service Centre.
LUGGAGE AND BAGGAGE INFORMATION
Our sedan’s maximum luggage limitations are two (2) normal sized suitcases (check in size for a plane) plus two (2) piece of hand luggage/soft luggage (carry-on for a plane) or one (1) large suitcase plus one (1) set of Golf Clubs and one (1) soft luggage. Customers should consider booking a larger vehicle such as a People Mover with trailer if they have more luggage than a sedan can accommodate. Additional luggage transfer will incur further cost to the client, price on application at the time of booking. No suitcases will be transported inside the passenger area of the vehicle due to transport regulations & safety concerns.
MULTIPLE PICK UPS / SET DOWNS
Additional charges of $19.90 per passenger will apply per extra pickup/set downs as required en-route to an additional point-to-point location, unless already quoted otherwise.
ON TIME
Please be assured that VIP G2G, its Operators and Licensees, will take every reasonable safeguard to achieve an on time service however, in the unlikely event that our chauffeurs are late due to circumstances howsoever caused, no liability will be accepted by VIP G2G its Operators and Licensees.
PETS
Pets are not permitted in the vehicles, with the exception of “guide or hearing dogs’’ and a blanket/mat must be provided by the passenger travelling.
QUOTES
Prices are current at the time of quotation and subject to availability at the time of booking. All quoted prices include GST. VIP G2G, its Operators & Licensees, reserves the right to pass on, without notice, any increases that may occur in any applicable airport charges, road & bridge tolls, entry fees or parking charges. Airport delays on location waiting: in regard to airport pickups, VIP G2G its Operators and Licensees will monitor all aircraft movements. If passengers are delayed after arriving at the terminal, additional fees will apply.
See the Waiting Time section of the Terms & Conditions.
SEAT BELTS AND RESTRAINTS
Under Australian laws, it is compulsory that all passengers wear seat belts where fitted at all times whilst the vehicle is in motion.
As VIP G2G is classified as a pre-booked service, there is an expectation under the law that is given sufficient notice for a child restraint to be fitted, unlike the nature of taxi services.
Therefore, all children under the age of 8 years must be seated in a baby capsule, baby seat or booster seat as determined by Australian Law. Available on request
Baby capsules, baby seats and booster seats are available on request. A $22.00 fee applies per seat/capsule.
SMOKING / VAPING IN VEHICLE
Smoking is not permitted by state law in any VIP G2G vehicle. Charges will apply, at the discretion of the chauffeur or VIP G2G, if any passenger is found to be smoking in any VIP G2G, or VIP G2G service-providers’ vehicle.
SPECIAL EVENTS BOOKING
Either full payment or a deposit is required for special occasions such as, but not limited to, weddings, school formals, sporting events and concerts. If a deposit has been made, full payment is required either prior to or at the conclusion of the event. Surcharges may apply to such events.
Credit card details are required to secure all bookings.
SUBCONTRACTING OF BOOKINGS
VIP G2G, its Operators and Licensees, reserve the right to use the services of other approved hire car/limousine/bus service providers as required. These operators have been pre-qualified by VIP G2G and deemed to be of a sufficient quality to provide services on VIP G2G’s behalf. These providers, for the duration of the booking, remain under the supervision of VIP G2G, its Operators and Licensees, at all times.
CANCELLATIONS
Full fare will be charged for each confirmed booking when:
- Cancellations are made with less than 24 hours notice prior to the dispatch of the vehicle for sedans, suv’s or people mover bookings within the metropolitan area.
- Any stretch limousine booking is cancelled, at any time regardless of notice, after booking confirmation.
- Bookings where the passengers fail to arrive or make contact directly with the chauffeur or on the Customer Service Centre HOTLINE 1300 VIP G2G (1300 847 424)
- Stricter cancellation policies may apply to any of the above, however will be advised to customer at the time of booking and will supersede the above policies.
- Cancellation of a confirmed booking during after-hours period will incur the After-hour Surcharge fee per confirmed point-to-point bookings.
VIP G2G offers well above industry-standard complimentary waiting time for all bookings.
Complimentary waiting time is applied as follows:
- 15 minutes complimentary waiting time at homes, hotels or other non-airport pickups.
- 15 minutes complimentary waiting time at Domestic Airport Terminals.
- 45 minutes complimentary waiting time at International Airport Terminals.
- 45 minutes complimentary waiting time at Cruise Ship Terminals.
Below waiting time rates apply to all major Australian cities.
Waiting time is charged in 15-minute increments once any complimentary waiting time has been exhausted.
Below waiting time rates include GST.
Waiting time rates apply to ALL VIP G2G accounts, as well as individual bookings via the VIP G2G website or app, unless otherwise specified on your individual rate sheets and/or contracts.
| Vehicle Type | Per 15 Minute increments | * Maximum Charge per 60 Minutes to a Maximum of 120 Minutes |
| Executive Sedan | $22.00 | $88.00* |
| Premium Sedan | $33.00 | $132.00* |
| Premium SUV | $33.00 | $132.00* |
| Luxury People Mover (6-7 seats) | $44.00 | $176.00* |
| Luxury Coaster (11 seats) | $66.00 | $264.00* |
Passengers must comply with all laws and regulations in the state they are travelling and with the instructions of VIP G2G its Operators and Licensees.
Except as otherwise provided by these terms, and to the extent permitted by law: (a) VIP G2G, its Operators and Licensees, are not liable for death of or injury to any person, for loss or damage to luggage or goods, for delay’s, or for consequential or other loss of any kind, arising directly or indirectly from negligence or omission or some other cause in connection with provision or non-provision of any services and (b) Is not liable for inaccuracy in any information concerning transport services or its prices.
LIMITS OF LIABILITY AND INSURANCE
Maximum liability, if accepted, will be limited to a refund for the trip in question. All care will be taken, but no liability will be assumed. No claim for liquidated damages, consequential loss for any other costs will be assumed.
VIP G2G, its Operators and Licensees shall be under no liability whatsoever to the Customer for any indirect loss and/or expense (including loss of profit) suffered by the customer arising out of a breach by VIP G2G, its Operators and Licensees of this contract.
Privacy Policy & Personal Information
www.vipg2g.com.au is the website of VIP G2G. By using this site and/or the individual Customer Service Centres, you agree to the terms and conditions and privacy policy. The Privacy Policy relates to the collection and use of personal information you may provide to us through your contact on the website. Your continued use of our website and its facilities constitutes your acceptance of the terms and conditions. VIP G2G believes the information in the website is correct. VIP G2G disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by any recipient relying on anything contained in or omitted from our website or publication.
VIPG2G PTY LTD USE OF PERSONAL INFORMATION
Your personal information is used for the hiring of VIP G2G services and used for that purpose alone. By entering the VIP G2G secure website booking facility, you understand that all information provided by you is your sole responsibility and VIP G2G accepts no responsibility for any incorrect information provided in respect to the hiring made through this facility. It is not given to a third party except where the purpose relates to fulfilling the obligations of your hiring. Your personal information may be retained for use in future bookings. If at any time you believe the information is incorrect, you may contact us to have it corrected.
Credit Card details are stored securely for the purpose as outlined in our terms and conditions of hire. VIP G2G staff its Operators and Licensees are obliged under the Confidentiality Deed to keep personal information secure.
DISCLOSURE
VIP G2G may be obliged to surrender your personal information to regulatory authorities and law enforcement officials in accordance with the applicable law. Personal information may also be disclosed to identify, contact or bring legal action against anyone damaging, injuring or interfering with our rights or property.